Edible Arrangements Customer Service | Frequently Asked Questions (2024)

Table of Contents
What payment methods do you accept? What is your Certified Happiness commitment? How do I care for my flowers at home? What happens if I have an account already with Edible Arrangements? When will I receive my Rewards? How do I unsubscribe from your emails? What are the features and benefits of becoming an Edible Rewards® member? What is Certified HappinessSM? What happens if I have an account already with Edible Arrangements? Where Can I Find Terms & Conditions for Edible Rewards? Are the reward offer codes unique to each Guest when I am an Edible Rewards® member? Can I use multiple rewards on one order? What do I do if I forgot my password? How do I unsubscribe from your text messages? Will I be able to see all orders I have placed in my online account? What if I want to edit information in my account? What if I lose my email that has my rewards listed in them? How can I place an order? How much room do I have for my card message? Will I receive an order receipt/order confirmation? What if I didn’t see a confirmation page and/or didn’t receive an email confirmation? How do I cancel or change an order I already placed? Do you offer gift cards? Can you send me a catalog or brochure of your products? Can I customize my arrangement? I only want certain types of fruit. Can I make substitutions? Can I choose/change the container? What kind of chocolate do you use? Do your products contain nuts? Do your products contain milk? Is your chocolate gluten free? Are your products kosher? What are the features and benefits of My Account? How can I add a contact to my Address Book? How do I sign up for a Gift Reminder? I forgot to sign in to My Account while placing an order. Can you add this order to My Account? I forgot/want to change my password. How can I reset my password? What are your delivery policies? None of your stores service the ZIP/postal code I entered, can you ship the arrangement? Where can I find information about donations from Edible Arrangements®? Where can I find information about your founder, Tariq Farid? Where can you deliver? How will my order be delivered? Will you contact the recipient prior to delivering the product? I would like my order(s) to be delivered at a certain time. Do you offer timed deliveries? How can I track the status of my order? Can I pick up my gift from a store? When will my credit card be charged? Is there sales tax on my order? Is it safe to use my credit card online? I think I may have been charged twice. Can you help? Where can I apply to work for Edible Arrangements®? Why doesn’t my arrangement have exactly the same amount of fruit as the photo on the website? How long will the fruit last? Does your fruit contain preservatives? Where can I find information on buying an Edible Arrangements® franchise? How much is the delivery fee?
"); ___SEARCH_SERVICE = true; $("#___dvS").load("https://www.ediblearrangements.com/ajax/SearchDiv.aspx"); } }); // START: changes regarding header2 $(".mmli").mouseenter(function () { var LiClasses = $(this).attr("class").split(" "); var currentli = '.nav-' + LiClasses[1]; hideSubmenu(); if ($('.divSubMenuContainer' + currentli + ' .cols').length > 0) { $(this).children().addClass("mmSelected"); $(currentli).show(); if ($('.divSubMenuContainer' + currentli + ' .cols').length == 1) { $('.divSubMenuContainer' + currentli + ' .cols>h3').hide(); } $('#menu-backdrop').removeClass('hide'); } else { $(this).children().addClass("mmSelected"); } }); $(".divSubMenuContainer").mouseenter(function () { var LiClasses = $(this).attr("class").split(" "); var currentli = LiClasses[1].substring(4); $('li.mmli.' + currentli + ' > a').addClass("mmSelected"); $(this).show(); $('#menu-backdrop').removeClass('hide'); }); $(".mmli").mouseleave(function () { if (!($(".main-header-menu-div").is(':hover'))) { hideSubmenu(); } }); $(".menuContainer").mouseleave(function () { if (!($(".main-header-menu-div").is(':hover'))) { hideSubmenu(); } }); $(".main-header-menu-div").mouseleave(function () { if (($(".menuContainer:hover").length === 0)) { hideSubmenu(); } }); // END: changes regarding header2 }); function hideSubmenu() { $(".mmli a").removeClass("mmSelected"); $(".divSubMenuContainer").hide(); $('#menu-backdrop').addClass('hide'); } function ShowHloginDiv() { $("#divHLogin").remove(); $("body").append(""); var objAdobeAnalytics = { pageName: 'about/faq/login-to-your-account', pageType: 'about/faq/login-div', userID: '', uStatus: 'not-authenticated' }; $("#divHLogin").load("https://www.ediblearrangements.com/ajax/loginuser.aspx?t=" + new Date().getTime(), objAdobeAnalytics); } ///WEB-11059 change starts here function ShowStoreLoginDiv() { } ///WEB-11059 change ends here function SetCartQty(Qty) { $("#cartItem").html("" + Qty).show(); } function LogoutUser() { $.ajax({ type: "POST", url: "https://www.ediblearrangements.com/Ajax/loginuser.aspx/logoutuser", data: "", contentType: "application/json; charset=utf-8", dataType: "json", success: function (response) { if (response.d != "null") { var JsonObj = $.parseJSON(response.d); if (JsonObj._Status == "OK") { if (document.URL.toLowerCase().indexOf("/my-account") != -1) { location.href = "https://www.ediblearrangements.com/my-account/sign-in.aspx?ReturnUrl=%2fmy-account"; } if (document.URL.toString().toLowerCase().indexOf("https://www.ediblearrangements.com/fruit-cart.aspx") != -1) { location.reload(); } $('#loggedIn-account-menu').hide(); $('#account-menu').show(); if ( 1 == 2 && 'en-us' == 'fr-ca') { $('.nav-link').addClass('fr-padding'); $('.nav-link').removeClass('fr-login-padding'); } } else if (JsonObj._Status == "RedirectUserAfterLogOut") { location.href = 'https://www.ediblearrangements.com/'; } } }, failure: function (msg) { alert(msg); } }); } var GSXHR; function ChangeCulture(val) { var culture = ""; if (val == "French") { culture = "fr-ca"; } else if (val == "English") { culture = "en-us"; } if (GSXHR) GSXHR.abort(); GSXHR = $.ajax({ type: "POST", url: "https://www.ediblearrangements.com/default.aspx/CultureChange", data: "{'culture':'" + culture + "'}", contentType: "application/json; charset=utf-8", dataType: "json", async: 'true', success: function (response) { if (response.d != "null") { var JsonObj = $.parseJSON(response.d); if (JsonObj._Status == "OK") { location.reload(); } } }, failure: function (msg) { alert(msg); } }); } function clearSearch() { $('#search-input').val(''); $('#txtArrangementSearch').val(''); $('#clear-search').hide(); $("#divSuggestion").hide(); $('#search-helper').html('Search for products, stores and information...'); $("#all-results").hide(); } function clearSearchInput() { clearSearch(); $('#txtArrangementSearch').focus(); } function cancelSearch() { $('.search-content').addClass('hide'); $('#search-backdrop').addClass('hide'); clearSearch(); }//ECOMM-1277: Analytics for legacy pages (header meu and sub-menu items) function headerMenuItemClicked(menuName) { var digitalData = window.digitalData || []; digitalData.push({ "id": "global header clicked", "linkClicked": menuName }); }

Edible Arrangements Customer Service | Frequently Asked Questions (1)

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    What payment methods do you accept?

    What is your Certified Happiness commitment?

    How do I care for my flowers at home?

    What happens if I have an account already with Edible Arrangements?

    When will I receive my Rewards?

    How do I unsubscribe from your emails?

    What are the features and benefits of becoming an Edible Rewards® member?

    What is Certified HappinessSM?

    What happens if I have an account already with Edible Arrangements?

    Where Can I Find Terms & Conditions for Edible Rewards?

    Are the reward offer codes unique to each Guest when I am an Edible Rewards® member?

    Can I use multiple rewards on one order?

    What do I do if I forgot my password?

    How do I unsubscribe from your text messages?

    Will I be able to see all orders I have placed in my online account?

    What if I want to edit information in my account?

    What if I lose my email that has my rewards listed in them?

    How can I place an order?

    How much room do I have for my card message?

    Will I receive an order receipt/order confirmation?

    What if I didn’t see a confirmation page and/or didn’t receive an email confirmation?

    How do I cancel or change an order I already placed?

    Do you offer gift cards?

    Can you send me a catalog or brochure of your products?

    Can I customize my arrangement?

    I only want certain types of fruit. Can I make substitutions?

    Can I choose/change the container?

    What kind of chocolate do you use?

    Do your products contain nuts?

    Do your products contain milk?

    Is your chocolate gluten free?

    Are your products kosher?

    What are the features and benefits of My Account?

    How can I add a contact to my Address Book?

    How do I sign up for a Gift Reminder?

    I forgot to sign in to My Account while placing an order. Can you add this order to My Account?

    I forgot/want to change my password. How can I reset my password?

    What are your delivery policies?

    None of your stores service the ZIP/postal code I entered, can you ship the arrangement?

    Where can I find information about donations from Edible Arrangements®?

    Where can I find information about your founder, Tariq Farid?

    Where can you deliver?

    How will my order be delivered?

    Will you contact the recipient prior to delivering the product?

    I would like my order(s) to be delivered at a certain time. Do you offer timed deliveries?

    How can I track the status of my order?

    Can I pick up my gift from a store?

    When will my credit card be charged?

    Is there sales tax on my order?

    Is it safe to use my credit card online?

    I think I may have been charged twice. Can you help?

    Where can I apply to work for Edible Arrangements®?

    Why doesn’t my arrangement have exactly the same amount of fruit as the photo on the website?

    How long will the fruit last?

    Does your fruit contain preservatives?

    Where can I find information on buying an Edible Arrangements® franchise?

    How much is the delivery fee?

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    Edible Arrangements Customer Service | Frequently Asked Questions (2024)
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